What does great customer service look like for Security Guards?

Traditional front of house roles are most often associated with providing great customer service. After all, the concierge or receptionist is the first person you encounter when you enter a building, right? Wrong – at least some of the time. Often, you’ve passed a security guard before you come across anyone else. You may not

What is good customer service?

In today’s competitive business landscape, and in an age of instant online reviews and social media shares; providing good customer service is more important than ever. Regardless of the product or industry, the way you look after your customer before, during, and after a purchase is often the deciding factor that gives you the edge

PSS and GUK surprise 6-year-old Back On Track mascot

Six-year-old Tony Hudgell has dreams of becoming a professional racing driver when he grows up. A double amputee who has raised more than £1.5 million for charity after being inspired the late Captain Sir Tom Moore, Tony is the mascot for the charity Back On Track – which provides support to injured veterans. Last week,

The true value of company values

A strong set of company values is the foundation of any business. Your values should help you articulate the DNA of your business – what matters to you, what you stand for, and what you expect from your teams. They should tell prospective employees, suppliers and partners what your business is all about, and what

Wellbeing in the Workplace

1 in 4 people are affected by mental health problems each year Almost 1 in 5 adults are likely to have experienced some form of depression throughout the COVID–19 pandemic. Wellbeing in the workplace needs to be more than just a successful training course, it must also involve great engagement and support in order to

Sophie – Portfolio Manager

You may recognize Sophie as she has worked for GUK/RUK for over seven years. She is a great example of what can be achieved with hard-work and dedication. Her career with us started as a part time administration manager, since then she has been promoted to a Contracts Manager, then a Service Delivery Manager and

Virag – Receptionist

Virag has worked as a receptionist for 1.5 years. It is great to have someone on board who shares and advocates our vision and values throughout their job role. Personal growth is always important, Virag is driven to achieve this, through participation in our Customer Service Excellence Program as well as attending Personal Development events.

Andra – Guest Experience Manager

This is Andra who has worked as a Guest Experience Manager since November 2019. She believes customer service is the most important element within her role. Whether it’s speaking to the visitors, liaising with office managers, completing daily site inspections or assisting the maintenance and cleaning teams, good customer service underpins everything Andra does. Andra