Services
Reception UK
Reception UK (RUK) is a flexible bespoke service providing creative solutions for businesses who need a high quality front of house service.
All RUK receptionists are highly skilled in a variety of duties meaning they are always willing and able to go above and beyond the call of duty so that you can be certain the first person your own clients or customers see is creating an exceptional first impression.
RUK’s aim is to develop the traditional receptionist into a front of house management role. We do this by creating open dialogue between our clients and our own staff to evolve beyond simply having someone sit behind a desk to someone who emulates a hotel concierge style service.
Whatever the requirement, however simple or complex, RUK has the solution.
Reception Services
A front of house service incorporating a perfect first impression from the moment someone enters a building to the moment they leave.
- Reception Management
- Professional – understanding first impressions count
- Branded image aligning with the representation of the building
- Extensive training, including SIA Licences, bespoke embedded training utilising our Service Excellence Program and tailored training based on individual roles.
- Create a one team approach throughout
- Hours to suit the building and its functions
- Range of jobs from Ad-hoc through to permanent
Guest Experience Manager
Focuses on organising on site events, stalls, exercise classes, promotions, tenant engagement, community support, charity support, newsletters, social media etc
- Enhances a one team ethos throughout the building
- Creates greater tenant engagement, through newsletters and themed activities
- Encourages community support, through discounts, promotions and advertising.
- Promotes events for charities, pop up stalls, classes and social occasions
- Corporate event management
- Conference and meeting room management
- Manages social media profiles for a building
- Creates and enhances the buildings presence and brand
Residential/Concierge Service
A porter style service, incorporating security elements, with reception style customer service and minor maintenance skills.
- Liaising with tenants and supporting Landlords with clear communications at all levels.
- Front of house professionalism with security knowledge and expertise
- Liaison between the tenants and the Landlord/Client
- Knowledge of facilities management, health and safety and reporting strategies
- High communication skills
- Hotel style service
Marketing Ambassador
Work alongside Letting Agents, Clients and Property Professionals to provide support services for vacant space within a building. Understanding a buildings journey to aid helping it grow as a brand in order to promote available space.
- Social Media and Branding Management
- Support for planned viewings
- Ability and knowledge to provide professional ad-hoc viewings
- Organising/hosting promotional events
- Generating leads, which convert to viewings and sales
- Front of house representation, creating the perfect first impression for new tenants and prospective viewings
Building Management
Overseeing the safety and maintenance of designated properties and ensuring compliance with all applicable regulations. Recommending and coordinating improvements to the property and service levels in partnership with our clients:
- Health and Safety compliance of a building and its occupants
- Soft Service Management and evaluations
- Create budget reports and analysis
- Promote cost saving opportunities for clients
- Effective brand management
Recruitment Service
A temporary to permanent service, utilising RUK’s extensive recruitment techniques, including CV filtering and interviewing to find the perfect representative for your brand/building.
- A HR solution to save time and resources for our clients
- We will find the right person to fit your requirements
- Tailored training program to fit the ethos and dynamics of each building, including our six month introductory training scheme
- Includes vetting procedures under BS 7858
- Encourages better retention rates with progressive training and promotion opportunities
- Contract Management with inclusive holiday/sickness cover whilst with RUK
