How to recruit great staff, the GUK way

We’ve all heard the phrase ‘people are our greatest asset’, and at GUK we truly live by that ethos. It’s why we pay so much attention to the way we find and recruit high-calibre people at every level. And it’s why we go on to empower our people via training and development, which explains our

What does great customer service look like for Security Guards?

Traditional front of house roles are most often associated with providing great customer service. After all, the concierge or receptionist is the first person you encounter when you enter a building, right? Wrong – at least some of the time. Often, you’ve passed a security guard before you come across anyone else. You may not

5 ways company values are key to business success

Strong company values are the foundation of any successful business. Regardless of the industry we work in, company values act as a set of standards that guide the way we operate – from the way we work alongside employees, to the way we communicate with our customers.

Lone working and wellness

Lone workers make up a large proportion of the security industry, so it’s important for us to understand how lone working affects wellbeing and health. Here, we look at some of the challenges faced by lone workers, and the steps we take to protect ourselves and our staff. Am I a lone worker? The HSE

Emerging security trends in 2022

The start of a new year is always a great time to look forward at what’s to come. And at GUK we remain abreast of emerging trends in the security industry by staying fully informed – from attending industry events to connect with our peers, to reading widely on the subject.

6 steps to boost employee engagement

For any business, employee engagement is key to getting the most from your staff and ensuring they stay motivated at work. Far more than being just about happiness, employee engagement is a gauge of the level of connection each of your employees has to your company. It shows how committed they are to working towards your organisation’s shared goals.

How to run great interviews

Interviews. Some of us love them, some of hate them, but there’s no doubt they’re absolutely essential when it comes to the recruitment process. If you’ve ever sat in the interview chair as a candidate, you’ll know what a nerve-wracking experience it can be. So as interviewees it’s in our best interests to make the

Compliance – and why it matters

Not everybody is a huge fan of compliance. Whatever industry you’re in, proving your company meets regulatory standards via a third-party audit is often seen as an inconvenience, or – as this Forbes article puts it – ‘a bureaucratic nuisance’. But it doesn’t have to be that way. Instead of viewing compliance negatively, at GUK

What is good customer service?

In today’s competitive business landscape, and in an age of instant online reviews and social media shares; providing good customer service is more important than ever. Regardless of the product or industry, the way you look after your customer before, during, and after a purchase is often the deciding factor that gives you the edge